We ship to APO/FPO ONLY after receiving a complete mailing address in order to give an accurate shipping quote. Please email us at SMIHerbal@yahoo.com before agreeing to purchase. Thanks!
Once the auction ends, we expect payment within 3 days if by credit card. We will send out a first & second notice to pay, and then we will file Non-Paying Bidder to redeem our listing fees. Please provide prompt payment and only bid if you are serious about buying. Purchase will not be shipped until after payment is received. All orders are shipped within 2 business days Monday thru Friday upon receipt of funds!
We ship through the United States Postal Service and UPS. After your package is shipped we CAN NOT be held responsible for delivery time. We DO NOT hand deliver any items. However, we do move very quickly to ensure that your order is shipped within a reasonable amount of time. Often shipments are sent the very same day payment is received. Our policy is to ship Monday through Friday, however, many times we ship on Saturday as well.
(Please keep in mind that our All Natural Bath & Body products are made fresh to order. Please allow two business days after payment is received for shipment. Holidays require extra time due the busy season. Be sure to order early so that your order can be made, shipped by us and delivered through USPS or UPS in time. Thanks!)
Insurance is not required on all auctions however, it is suggested that customers request insurance to safe guard your order. We CAN NOT be held liable if your items come to you broken or in disrepair if have not purchased insurance. If insurance has been purchased and your item is received broken please contact us immediately at SMIHerbal@yahoo.com. We will work with you to correct the problem.
PayPal is my preferred method of payment. Please DO NOT bid or agree to purchase if you can not use this method. PayPal is our first choice of payment due to its secure and fast service. If you really want an item and dont have a Checkcard or Credit card to make your purchase through PayPal then send me an email before agreeing to purchase. I will let you know if I am willing to accept a money order for that listing. Failure to follow our payment procedures costs us more money. We would like to keep our fees low so that our listings can stay the great deals they are. Thanks for your cooperation!
Accepted Means of Payment
Visa & Mastercard
Money Order (in U.S. dollars) (Available ONLY for specified listings! or agreement through contact with seller via email!)
Bath and body products are made fresh to order and they are not returnable due to contamination... they can not be resold and will not be refunded. If you are unsure of a scent please ask before purchasing. This is also the case for Adult Novelties. Thank you!
Because we cannot accept returns of novelties all sales are final unless it was a mistake in the listing of this item or product is defective. All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original auction date. After 15 days from purchase we can no longer issue an RA. RA's expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in the original packaging. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. Refund includes the price of the listing minus shipping.
*** If there is an error on our part in the listing you may be entitled to a partial refund meaning a refund for the listing price only. We are willing to work with our customers your satisfaction keeps us in business. In saying that we may also send you another item if it is our error at no additional charge to the customer.***